Anyone visiting the new website of the Professional Association of Healthcare and Social Welfare Workers (BGW) will be struck by the versatile and responsive design it now features, which also adapts perfectly to use on mobile devices. With around 1,700 pages and articles, the website is a comprehensive source of information that is clearly structured and organised by relevant topics. The password-protected ‘My BGW’ portal is also much-improved. The Monday Webforms form manager is now used as the platform for self-services and other features for logged-in members – the culmination of a huge effort by the Monday Consulting team, who customised countless Webforms forms to match BGW’s process requirements.
The fresh new design, advanced features and automated business processes all come together to produce a premium customer experience that ensures policyholders can get all of their enquiries resolved online. And it’s not just the users themselves who are impressed by the new website and the improvements made to the ‘My BGW’ customer area: a lot has also been done behind the scenes to help the editing team. Thanks to the CoreMedia Studio rollout, content managers at BGW now have an intuitive editing interface at their fingertips that truly simplifies their editing work. New content can be created just as easily as it can be integrated. Close cooperation on the part of Monday Consulting, which included hosted training sessions for key users, has ensured the successful transfer of both Webforms know-how and CoreMedia expertise. As a result, the internal BGW dev team is now perfectly prepared to tackle the ongoing development of bgw-online as well as other projects in the future.
"This stylish, contemporary design really makes the website shine. And I’m certain that the new technological approach and automation options are going to be a real help in the future, as we strive to become more responsive and more flexible."
Oliver Willhöft, Head of Software Technologies
Detailed information about the relaunch and the technical implementation based on a Kubernetes platform are described on the BGW reference page.